Communication Competence in the Workplace

This award is not eligible for Financial Aid

The Academic Certificate (AC) in Communication Competence in the Workplace is an interdisciplinary program of study that provides intensive study of written and oral communication skills in different contexts including interpersonal communication, small group interaction, team-building, problem solving, public speaking and presentation skills, conflict resolution, assertiveness, and leadership. Students develop skills to enhance their professional, social, and personal interactions, and become more competitive and effective in the workforce.

Details

Field of Interest
Culture and Society
Academic Plan Code
6219N
Total credits required
30 - 33
Catalog Year
2026 - 2027
What You'll Learn
  1. Compose expository essays in English.
  2. Demonstrate skill in research, note-taking, organization, and documentation in the preparation and writing of a research paper.
  3. Demonstrate skill in using verbal and nonverbal symbols, interactive listening, resolving interpersonal conflict, and developing and maintaining personal and professional relationships.
  4. Present ideas in an organized, time-constrained format, and express one`s self objectively, subjectively, and creatively.
  5. Explain and apply principles and processes of small groups to problem-solving, decision-making, and information-sharing.
  6. Complete a service-learning field experience within a private or public agency, educational institution, or citizen volunteer group.
  7. Read and analyze varied and challenging reading materials, and analyze, synthesize, and evaluate these materials through written discourse.
Career Statistics

Successful completion of this certificate may lead to employment in a variety of different occupations and industries. Below are examples of related occupations with associated Arizona-based wages* for this certificate. Education requirements vary for the occupations listed below, so you may need further education or degrees in order to qualify for some of these jobs and earn the related salaries. Please visit with an academic advisor and/or program director for additional information. You can click on any occupation to view the detail regarding education level, wages, and employment information.

Communications Teachers, Postsecondary
$67,770
Editors
$64,940
Writers and Authors
$53,620

* Career and wage information provided by Pipeline AZ using data, reports, and forecasts which are generated using government data sources. Sources

Course Sequence by Term

The following is the suggested course sequence by term. Please keep in mind:

  • Students should meet with an academic advisor to develop an individual education plan that meets their academic and career goals. Use the Degree Progress Report Tool in your Student Center to manage your plan.
  • The course sequence is laid out by suggested term and may be affected when students enter the program at different times of the year.
  • Initial course placement is determined by current district placement measures and/or completion of 100-200 level course and/or program requirements.
  • Degree and transfer seeking students may be required to successfully complete a MCCCD First Year Experience Course (FYE) within the first two semesters at a MCCCD College. Courses include FYE101 and FYE103. Course offerings will vary by college. See an academic, program, or faculty advisor for details.

Full-time Sequence

Full-time status is 12 credits to 18 credits per semester.

Term 1

A sequence of suggested courses that should be taken during Term 1
Course Number Course Name Requisites Notes Area Credits
COM110 Interpersonal Communication SB, SCB 3
CRE101 College Critical Reading and Critical Thinking OR Equivalent as Indicated by Assessment L 0–3
ENG101 or
ENG107		 First-Year Composition or First-Year Composition for ESL FYC, WCM or FYC, WCM 3
RE Restricted Electives 3
RE Restricted Electives 3

Term 2

A sequence of suggested courses that should be taken during Term 2
Course Number Course Name Requisites Notes Area Credits
COM225 Public Speaking L, OCM 3
COM230 Small Group Communication SB, SCB 3
COM282AC Service-Learning Experience in Communication 3
ENG102 or
ENG108		 First-Year Composition or First-Year Composition for ESL FYC, WCM or FYC, WCM 3
RE Restricted Electives 3
GE General Elective Any approved General Education course in the Cultural Awareness (C) value
OR
COM+++++ Any COM communication course except courses used to satisfy Required Courses or Restricted Electives areas 		3

Restricted Electives

Select a total of 9 credits from the list below

A list of additional, alternative, or supplemental courses for this pathway map
Course Number Course Name Requisites Notes Area Credits
BPC110 Computer Usage and Applications CS 3
CIS105 Survey of Computer Information Systems CS 3
COM207 Introduction to Communication Inquiry 3
COM222 Argumentation L, OCM 3
COM/THP241 Oral Interpretation of Literature HU, L 3
COM250 Introduction to Organizational Communication SB 3
COM259 Communication in Business and Professions 3
COM263 Elements of Intercultural Communication C, G, SB, SCB 3
ENG111 Technical and Professional Writing L 3
GBS233 Business Communication L 3
IBS109 Cultural Dimension for International Trade G, SB 3
SWU295 Foundations of Social Work Practice C, SB, SCB 3

Courses Not Currently Offered

Glendale Community College does not currently offer these courses. These courses may be offered by other Maricopa Community Colleges as indicated below. Select the link to view current availability and whether courses are offered in person, online, or in a hybrid format. Tuition rates are the same across Maricopa Community Colleges, but course fees may vary.

Courses listed in this pathway map that are not currently offered at Glendale Community College
Course Number Course Name Offering Colleges
COM/THP241 Oral Interpretation of Literature Phoenix
COM250 Introduction to Organizational Communication Not currently offered
ENG107 First-Year Composition for ESL Chandler-Gilbert, Estrella Mountain, Mesa, Phoenix, Rio Salado, South Mountain
ENG108 First-Year Composition for ESL Chandler-Gilbert, Estrella Mountain, Mesa, Phoenix, Rio Salado, South Mountain
IBS109 Cultural Dimension for International Trade Not currently offered
Course Area Key
  • C = Cultural Diversity in the US
  • CS = Computer/Statistics/Quantitative Application
  • FYC = First-Year Composition
  • G = Global Awareness
  • HU = Humanities, Fine Arts & Design
  • L = Literacy & Critical Inquiry
  • OCM = Oral Communication
  • SB = Social-Behavioral Sciences
  • SCB = Social and Behavioral Sciences
  • WCM = Written Communication
Official Curriculum Documentation
View catalog page
Catalog page: https://gccaz.catalog.maricopa.edu/programs/6219N-GCC02
Disclaimer

All information published is subject to change without notice. Every effort has been made to ensure the accuracy of information presented, but based on the dynamic nature of the curricular process, course and program information is subject to change in order to reflect the most current information available.