Communication Competence in the Workplace

This award is not eligible for Financial Aid

The Academic Certificate (AC) in Communication Competence in the Workplace is an interdisciplinary program of study that provides intensive study of written and oral communication skills in different contexts including interpersonal communication, small group interaction, team-building, problem solving, public speaking and presentation skills, conflict resolution, assertiveness, and leadership. Students develop skills to enhance their professional, social, and personal interactions, and become more competitive and effective in the workforce.


Field of Interest
Culture and Society
Degree Type
Academic Certificate (AC)
Academic Plan
Communication Competence in the Workplace (CER)
Academic Plan Code
Total credits required
Effective Term
Spring 2019

This program is not eligible for Title IV Federal Financial Aid.
Students must earn a grade of C or better for all courses within the Required Courses area.

What You'll Learn
  • Compose expository essays in English. (ENG101, ENG107)
  • Demonstrate skill in research, note-taking, organization, and documentation in the preparation and writing of a research paper. (ENG102, ENG108)
  • Demonstrate skill in using verbal and nonverbal symbols, interactive listening, resolving interpersonal conflict, and developing and maintaining personal and professional relationships. (COM110)
  • Present ideas in an organized, time-constrained format, and express one`s self objectively, subjectively, and creatively. (COM225)
  • Explain and apply principles and processes of small groups to problem-solving, decision-making, and information-sharing. (COM230)
  • Complete a service-learning field experience within a private or public agency, educational institution, or citizen volunteer group. (COM282AC)
  • Read and analyze varied and challenging reading materials, and analyze, synthesize, and evaluate these materials through written discourse. (CRE101)
Required courses
Course #Course TitleCredits
COM110Interpersonal Communication3
COM225Public Speaking3
COM230Small Group Communication3
COM282ACService-Learning Experience in Communication3
CRE101College Critical Reading and Critical Thinking (3) OR
Equivalent as Indicated by Assessment0-3
ENG101First-Year Composition (3) OR
ENG107First-Year Composition for ESL (3)3
ENG102First-Year Composition (3) OR
ENG108First Year Composition for ESL (3)3
Restricted Electives
Course #Course TitleCredits
If choosing BPC110 or CIS105 only one can be applied
BPC110Computer Usage and Applications3
CIS105Survey of Computer Information Systems3
COM207Introduction to Communication Inquiry3
COM/THP241Oral Interpretation of Literature3
COM250Introduction to Organizational Communication3
COM259Communication in Business and Professions3
COM263Elements of Intercultural Communication3
ENG111Technical and Professional Writing3
GBS233Business Communication3
IBS109Cultural Dimension for International Trade3
SWU295Effective Helping in a Diverse World3
Free Electives
Course #Course TitleCredits
Any approved General Education course in the Cultural Awareness (C) value (3) OR
COM+++++Any COM communication course (3) except courses used to satisfy Required Courses or Restricted Electives areas.3

At Maricopa, we strive to provide you with accurate and current information about our degree and certificate offerings. Due to the dynamic nature of the curriculum process, course and program information is subject to change. As a result, the course list associated with this degree or certificate on this site does not represent a contract, nor does it guarantee course availability. If you are interested in pursuing this degree or certificate, we encourage you to meet with an advisor to discuss the requirements at your college for the appropriate catalog year.

Read the official description