Order Process and SLA for Ink and Specialty Paper
The Art/Graphics Department conducts an inventory and determines that and order for ink or specialty paper needs to be placed:
Navigate to website to access online ordering page: http://www.gccaz.edu/tai/
Use the link under the Art/Graphics heading to place an order for ink or specialty paper
To fill out the form:
- Enter your email address (you must include an email address for your request to be processed)
- Use the pick lists to choose order quantities for desired items
- When finished, click on the Submit button at the bottom of the page
Confirmation page – this is your chance to review your order for correctness, if you need to modify the order, use the back button on your browser. Once your request is correct, hit the Confirm Form button
A “Thanks for your request” page will appear next with contact information
Within two (2) business days you will receive an order confirmation from College Technology Services (CTS) . If you do not receive confirmation call Lori Bush at 5-3392 (if unavailable, call Jennifer Toole at 5-3671)
The ink or paper will be ordered ASAP and delivered to the Art/Graphics Department
Service Level Agreement:
A simplified SLA is included so that both departments will have a mutual understanding of the tasks involved in the process...
The Art/Graphics Department will:
- Order items when a minimum stock level is reached (before the shelves are bare)
- Receive, verify and store all items when delivered by College Receiving personnel
- Inform CTS when a desired item is not on the order form
- Inform CTS if there is a problem with the order, invoices will be approved for payment unless CTS is informed otherwise…
- Forward packing slips to Lori Bush in CTS when order is verified
College Technology Services will:
- Create Purchase Order, process invoices and monitor available funds balance
- Send acknowledgment of order within two (2) business days
- Place order with vendor within two (2) business days of receiving
- Inform Art/Graphics Department of shipping delays and backorders
- Keep CTS online order form up to date when requested