What is ITIL?
ITIL (derived from Information Technology Infrastructure Library developed by the U. K. Office of Government Commerce) is a life-cycle best practices approach to the systematic management of Information Technology (IT) services that meet the needs of the college’s users. Its focus is on providing its users with the services they need when they need them in an affordable way that is acceptable to those users. ITIL is the de facto worldwide standard for IT management.
The ITIL service life cycle has 5 Phases: Service Strategy, Service Design, Service Transition, Service Operations, and Continual Service Improvement. All of the information developed so far will be found under the appropriate one of these five phases. For example, the Change Advisory Board (CAB) is found under Service Transition, since any change in a service is a transition from the established service. The HelpDesk (also known as the service desk) is found under Service Operations since incidents related to current services are part of current operations.
The ITIL service life cycle has 5 Phases. A brief description of each phase and all information developed so far will be found under one of these five phases:
Service Strategy |
Service Design |
Service Transition |
Service Operations |
Continuous Service Improvement |
IT Service Documents:
All documents developed to date are listed in the IT Service Document Index. Documents are grouped both alphabetically and by service phase.
These documents are also available when reviewing individual service phases. Please see the Related Documents section of each service phase.
