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6000 W Olive Ave / Glendale, Arizona USA 85302 / (623) 845-3000
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News Service
December 15, 2005

Contacts: Suzanne Higgins suzanne.higgins@gcmail.maricopa.edu 623.845.3808
George A. Martinez george.martinez@gcmail.maricopa.edu 623.845.3605

New Customer Service Certificate at GCC Leads to Good Jobs

"Customer Service Agent," a new Certificate of Completion offered at Glendale Community College, gives students a new, rapid pathway to an in-demand career field. This certificate requires only 21-24 credit hours--most Associates degrees require 60-65 credits, and most Bachelors degrees require 125 or more credits. Certificates of Completion are a good choice for those who seek immediate entry into the work force or on-the-job advancement. This certificate provides students with a solid foundation to successfully staff a call center in a customer service environment. Courses cover user support, problem solving, interpersonal relations and business communications skills. Among other topics, students learn:

  • to use computers and acquire a working knowledge of business-oriented software
  • the importance of customer service and how to identify customer types
  • techniques to communicate with customers verbally and non-verbally
  • to utilize stress management techniques in dealing with angry customers
  • guidelines for closing a sales call

    For more information on this new program or any of the more than 50 other GCC certificate programs, visit the campus at 6000 W. Olive Avenue in Glendale to see an academic advisor in the Enrollment Center, or call 623.845.3097. Spring classes begin Jan. 17, 2006.

    Thousands of Dollars in GCC Scholarships Available; Make College Possible for Many

    Anyone considering attending Glendale Community College in the spring semester should know that thousands of scholarship dollars have not yet been awarded. Applying for scholarships is easy. Scholarship inquiries may be directed to Coordinator of Scholarship Relations Frances Mateo at frances.mateo@gcmail.maricopa.edu or 623.845.3147. Scholarships often make college possible, as in the case of Tracy Weeks, who recently received GCC's first Gaucho Mentoring Scholarship. The GCC Mentoring Program awarded Weeks, mother of three toddlers, $1,000 to study full-time at GCC to pursue a degree in Elementary Education. Melissa Bowden, another GCC recipient who received a Dorrance Transfer Scholarship, is now completing her bachelors in nursing at ASU. "Without the Dorrance Scholarship, I am not sure my continued education would have been possible," Bowden says. Spring classes begin Jan. 17, 2006. GCC is located at 6000 W. Olive Ave. in Glendale.

    GCC to Remain Open Until Dec. 23 for Spring Registration

    The public is encouraged to register now for classes at Glendale Community College Main and GCC North campuses. GCC classes for GCC low tuition are also available at the West Campus of ASU. "Classes at popular hours fill quickly," says Dean of Enrollment Services Mary Lou Massal, "and I encourage people not to wait until after the holidays, though registration does continue through Jan. 16." GCC phone registration at 623.845.3333 and on-campus registration at 6000 W. Olive Ave. will be open 9:00 a.m. through 6:00 p.m. Registration ends at 4:30 p.m. on Fridays, and will close at noon on Fri., Dec. 23. Registration will also be taken at GCC North, 5727 W. Happy Valley Road, during the same hours.

  • Fall 2005:

    -December 20, 2005
    -December 15, 2005
    -December 6, 2005.
    -December 6, 2005
    -December 2, 2005
    -November 23, 2005
    -November 18, 2005
    -November 8, 2005.
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    -November 2, 2005
    -October 28, 2005
    -October 21, 2005
    -October 11, 2005
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    -September 1, 2005
    -August 29, 2005
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    College Advancement Services
    Glendale Community College
    6000 W Olive Ave
    Glendale AZ 85302
    (623) 845-3605

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