Glendale Community College
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GCC HelpDesk


Information about both eGCC and employee specific resources can be found on our Employee Basics/GCC Technology Resources website. This website provides a number of user aids, ranging from general information to basic guides to self-paced tutorials. Our site is designed to help you use GCC's technology resources effectively. We hope you will take a moment to explore the links featured here. If you need further assistance, please Contact Us!


For SIS/HRMS/CFS access please go to the following link - Maricopa HR Forms , scroll down to "Supervisor Tools" and click on the link to "Enterprise Application Security Request". This will open as a Word document, which should be filled out and attached in an email to one of the following:

For CFS Access Requests: please attach form in email and send to

For HRMS Access Requests: please attach form in email and send to

For SIS Access Requests: please attach form in email and send to

New HRMS Training Materials

HRMS logo

As of June 4th, 2012, Maricopa upgraded to a new HRMS system. The following links contain information to help you navigate through the new system successfully. Old bookmarks and shortcuts will not work with the new site. These should be deleted and new bookmarks and shortcuts created.

The 27 minute video tutorial and Guide for Hourly Employeesfor Hourly Employees discuss how to navigate the new Time & Labor upgrade. The four-page Quick Reference Guide and video will assist Board Approved Employees with the new system.

For further assistance, please contact the GCC Helpdesk.

Academic Software Purchasing Program

Software is available at discounted prices for Glendale Community College employees and faculty. Purchasing the software is through a private company called eAcademy. Click on the following link and scroll down to " MICROSOFT EMPLOYEE PURCHASE PROGRAM." More Information...

NEW Online Orientation-Know Your Technology Resources

If you are new to GCC, or unfamiliar with available technology resources, please take a moment to review this short orientation. Learn what resources are available, how these resources can be used to support your success at GCC, and how to access them. Learn now...

See eGCC Open Lab usage in Real-time

Real-time eGCC Open Lab Usage displays lab usage for each of our three open labs, High Tech I, High Tech II and the Library Media Center. Real-time eGCC...(along with Open Lab hours and locations) is also available on our Open Labs main page.

Virtual Private Networking (VPN)

VPN provides a secure method of accessing your campus eGCC computer from another location via the internet.

VPN Windows to Windows
VPN Mac to Mac
VPN Mac to Windows
VPN Windows to Mac
VPN SharePoint

Guides, Guides, and more Guides


Telephone: 623.845.3555

In Person: HT1 - West Entrance Click to view map

Helpdesk Hours

Work Order Status:
(Workorder no. is required.)

Maricopa Community Colleges