Business - Retail Management
Retail managers are responsible for the day-to-day efficient, profitable operation and success of their particular retail store. They usually manage stores that sell a specific line of merchandise such as clothes, furniture, groceries, auto parts, home improvement items or sports items. They may oversee all salespeople in the store or just their department. Supervisors hire and train salespeople. They develop work schedules and assign workers to different duties.
General Program Information
As a retail manager you could directly supervise sales workers in a retail establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting and personnel work in addition to supervisory duties. On the job, you would provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints; direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers; and monitor sales activities to ensure that customers receive satisfactory service and quality goods.
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